FAQ

Common Concerns

I need pricing and availability.

For pricing and availability please call us toll free at 1-888-4XDECK4. A member of our sales team will be able to provide not only pricing and availability but additional information or corporate volume discounts.

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I ordered my platform at a trade show and want to check the status of my order.

At trade shows we generally say it will take 2-4 weeks to ship your order depending on the volume of orders we took at the show.

We ask for your patience. You our customer come first and we are working hard to grow daily to keep up with increased demand.

Please feel free to contact us to check on the status of your order or to get your tracking number.

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How high off the ground can i work off of The X-Deck by Safetec?

We are basically low-level scaffolding.

Our current largest platform is our 5-Step which puts your feet 5’11’’ off of the ground.

An average sized man can work on things up to 13.5 ft high, or about the height of an 18 wheeler.

We will have a 6-Step and a 7-Step platform available by April 2008. Each of these models adds 1 foot to the maximum height.

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What makes the SafeTec platforms so sturdy you can walk to the end and it will not tip over?

Our platforms are so well designed that you can set up a 4 or 5 step platform to the highest setting and with no one or no weight on the platform and do pull-ups on the handrail.

Our platforms are designed so the base is larger than the deck you stand on. Imagine the platform as a pyramid. You can walk anywhere on the top of the platform and it will not tip over as long as the deck does not extend out past the base.

As long as you keep both feet on the platform you can work to the far corners with no fear, because the platform will not tip over.

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How does the platform work on soft wet ground?

This is one of the best things about the SafeTec Platform. Our platform works better on uneven ground than any traditional ladder or scaffolding.

When you stand on a ladder in soft wet ground you quickly sink to the side on which you put your weight. This means you might have to readjust your ladder or scaffolding many times to make it workable.

Our platforms sink evenly into soft wet ground. Because;

1. The base is longer than the deck you stand on. Imagine it as kind of like a pyramid. When you stand on one side and look at which feet are gripping in more you will notice the feet on the opposite side gripping in more than the feet on your side.
2. All your weight goes the center access point and then the weight is divided up among your four feet.

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Can I encircle a house or a vehicle?

YES! If you have 2 or more platforms you can connect them together with a connecting board. We have had companies encircle cars, tour buses, and houses.

The connecting boards can attach at any angle allowing you to go across, expand over, run beside, or encircle almost anything you can think of.

Contact us for volume discounts and to help you fulfill your project.

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I can feel the platform flex when I jump on it.

The platform is not steel! Aluminum by nature is meant to flex a little. Because it is aluminum it is lightweight and can be easily moved around from one job site to the next. Our aluminum is of the best quality that we can buy. The platforms are built to hold either 1200 for the light weight models or 2000 lbs for the Pro Line Models.

SafeTec highly discourages jumping on the platform for safety reasons.

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My steps are too narrow for me to walk up hands free.

We feel that our normal step version fit the needs of most of our customers , but if you have people requiring more step room, people wearing tool belts or people in firefighter gear we recommend the new “XL” Platform. The “XL” Platform is a longer step version of our 18” Pro Line Platforms.

We currently have available a longer step version of all our 18” Pro Line Platforms. This model is called the “XL” which adds 4” to the steps width.

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I want a custom handrail or I want to modify the platform.

Yes, we can make a custom Handrail.  We have a variety of handrails available in our product line but if none of these are suitable for your needs please call our office with your specifications and a member of our sales team will assist you.

Custom platforms are available, but due to the reengineering necessary they are more expensive. We have made custom platforms for many different businesses and in some cases the platform was such a good idea that it is now apart of our product line.

Contact us for pricing and to determine if we can make a custom platform for your application.

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