FAQ

Troubleshooting

I lost a piece off my platform OR I need a replacement part.

Contact us for replacement or lost parts.

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The hole does not line up when I try to put the height adjusting pin in.

This is caused by the black thick stopper underneath the deck of the platform sliding backwards. To fix this problem slide the black stopper forward so that it rests on the lip on the underside of the deck. If this black stopper keeps sliding back you can glue it in place.

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My platform will not close flat.

If your platform is having trouble folding completely flat than your legs are probably touching so the platform will not close. This is because your center bolt is too loose. Tighten your center bolt and the platform should not have any trouble folding flat.

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What is the last hole for in the height adjusting?

When you fold your platform down put the height adjusting pin in the last hole. This keeps the platform folded flat. This will also keep you from losing your height adjusting pin.

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I am having trouble putting the height adjusting pin in or my industrial wheel kit is locked.

The Platform needs lubrication! We recommend using lemon Endust or WD-40 in the hole of the height adjusting pin. We try to lube up every platform that leaves our plant, but if one get out without being properly lubricated then it makes it difficult to put the pin in because it is metal rubbing on metal.

If your industrial wheel kit will not break and stays up when you step on the platform – LUBRICATE it! Sometimes a new wheel kit can stick a little but if you spray lemon Endust or WD-40 on the wheel kit it will work properly.

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How does the platform work on uneven ground?

Our platforms are made to work on surfaces with up to a 10 degree pitch. If the surface has a slope greater than 10 degrees lower the platform thus extending the base.

You are safe to work on the platform as long as the deck does not extend out past the base.

Some prep work to the ground might need to be done in extreme circumstances and in different cases.

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